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The silver products we offer, weighing more than 5g, are marked by the Assay Office with the following sign:
 
 
 

GENERAL PROVISIONS

1 The Boskie Duo online store, operating at: www.boskieduo.pl, is run by Szymon Greszko, with registered office at: 236 Słowackiego Street, 97-300 Piotrków Trybunalski, operating under NIP number: 7251743529, REGON number: 100517770.

2 These Terms and Conditions of the online store determine the principles of making purchases in the online store Boskie Duo and, in particular, the principles and procedure for the conclusion of distance sales contracts through the Store, as well as the procedure for complaints and the procedure for withdrawal from the contract by the Consumer.

3 With respect to Services provided electronically, these Regulations are the regulations referred to in Article 9 of the Act on Provision of Services by Electronic Means of July 18, 2002 (i.e., Journal of Laws of 2020, item 344, as amended).

4 The Regulations are addressed to all Customers of the Store. All Customers are obliged to familiarize themselves with the provisions of the Regulations, before making a purchase.

5 Each Customer is obliged to comply with the provisions of the Regulations. Sales are made on the basis of the version of the Regulations in force at the time of placing an order.

6 Each customer has the opportunity to read the Terms and Conditions at any time by clicking on the hyperlink “Boskie Duo Store Terms and Conditions” on the Store’s website www.boskieduo.pl. The Regulations can be downloaded and printed at any time.

7 All information contained on the website of the Store www.boskieduo.pl relating to products (including prices), do not constitute an offer within the meaning of Article 66 of the Civil Code of April 23, 1964 (i.e. Journal of Laws of 2019, item 1145, as amended), but an invitation to conclude a contract, pursuant to Article 71 of the Civil Code of April 23, 1964 (i.e. Journal of Laws of 2020, item 1740, as amended). The Customer, by sending the Order Form, makes an offer to purchase the indicated Goods for the price and under the conditions specified in the description.

 

DEFINITIONS

1 Regulations – this set of regulations organizing the rules of use of the Store’s Services by Customers.

2 Consumer (contracts concluded before January 1, 2021) – a natural person, making a civil law contract through the Store, not directly related to his/her business or professional activity. Consumer (contracts concluded from January 1, 2021) – the following persons are considered a Consumer: a natural person making a civil law contract through the Shop, not directly related to its economic or professional activity – the so-called “Consumer sensu stricto”. “Consumer sensu stricto” and a natural person entering into a civil law contract through the Store, directly related to his/her business, when the content of the contract indicates that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity – the so-called “Entrepreneur on the rights of the Consumer”. For the purposes of these Regulations, it is assumed that in the absence of a distinction between the two groups of entities indicated, the Regulations refer to both Consumers sensu stricto and Entrepreneurs on the rights of Consumers.

3. Customer – a natural person (including a Consumer) who is at least 13 years old (provided that he/she has obtained the consent of the statutory representative), a legal person and an organizational unit that is not a legal person, to which special regulations grant legal capacity, who uses the Services provided by the Store. Order Form – a Service available on the Store’s website, by means of which the Customer may make a purchase, in particular by adding Goods to the Basket and specifying certain terms and conditions of the Sales Agreement, including the method of delivery and payment.

4. shopping cart – an element of the Store in which the Goods selected by the Customer are visible and in which the Customer can determine and modify the details of the Order, including the quantity of the purchased Products.

5. Store – Internet service, belonging to the Seller, available under the domain: www.boskieduo.pl, through which the Client can purchase Goods from the Seller. Seller – Szymon Greszko based at: 236 Słowackiego Street, 97-300 Piotrków Trybunalski, NIP: 7251743529, REGON: 100517770 who, in the course of his commercial or professional activity, offers sales via his website.

6. Goods – a movable thing traded between the Store and the Customer, the terms of sale of which are specified in the Order Form. Contract of sale – a contract of sale of Goods at a distance concluded by the Customer through the Store, usually through the Order Form.

 

ACCEPTANCE AND PROCESSING OF ORDERS

1 The condition for using the Store is to read and accept these Regulations. By placing an order, the Customer accepts the content of the Regulations.

2 Orders from Customers are accepted by means of a sent Order Form, made through the website: www.boskieduo.pl or by email to boskieduo@wp.pl, 7 days a week, 24 hours a day.

3 The order of the Goods is realized by selecting the Goods in which the Customer is interested, clicking on the “ADD TO CART” button, located next to the description of the Goods, and then, from the “CART” level, located in the Shop tab, filling in the Order Form, including selection of the form of delivery and payment or selection of the payment on delivery option, if available for the selected Goods, and then clicking on the purchase confirmation.

4 Entrepreneurs, recognized as so-called Entrepreneurs on the rights of consumers (see the definition of “Consumer” in these Regulations), entering into contracts after January 1, 2021, will have to indicate, already at the time of ordering the Goods, that the purchase is not of a professional nature for them.

5 After placing an order, the Customer shall receive a confirmation of the placed order to his e-mail address, provided in the Order Form.

6 After the Customer receives the confirmation of acceptance of the offer, the process of order processing by the Seller begins, whereby: a. in the case of placing an order payable on delivery – it begins at most on the next working day, after its confirmation by the Seller. In the case of placing an order payable by traditional transfer – begins after the payment for the order placed is credited to the Store’s bank account.

7 Orders placed in the Store are processed during the working hours of the Store (on working days, Monday through Friday, from 9:00 a.m. to 6:00 p.m. Orders placed on working days after 6:00 p.m., on Saturdays, Sundays or holidays, will be processed on the next working day.

8 The Customer will receive a message about acceptance of the order for processing, which is understood as the Seller’s statement of acceptance of the offer. At the moment of its receipt, by the Customer, the Contract of Sale is concluded.

9. a VAT receipt is issued for each order. At the request of the Customer, a VAT invoice will also be sent.

10. the available means of communication between the Customer and the Store is: e-mail – boskieduo@wp.pl

11 The price specified in the order is the total value that the customer is obliged to pay (gross price). It includes the tax due.

12 The Seller reserves the right to change prices found in the Store, to introduce new Goods for sale, to carry out and cancel promotional actions, or to make changes to them, in accordance with applicable law.

13 If the Consumer is required to pay more than the agreed price, described in the preceding paragraph, the Shop shall immediately inform the Consumer about this fact, explaining the reason for the price difference. Charging the Consumer with additional costs will be made only after obtaining the express consent of the Consumer.

PAYMENT PROCESSING

As part of the operation of the Store, the following payment methods are possible:

– cash on delivery – upon receipt of the shipment;

– by bank transfer;

– payment by bank transfer using a payment platform

A customer who has chosen the option of payment by bank transfer is obliged to pay for the order placed, within five (5) working days, from the date of placing the order. Otherwise, the Seller’s offer is not binding and the order is removed from the system. In the title of payment, it is sufficient to specify only the number of the order being placed. It is possible to extend the payment deadline, with prior notification to the Store staff.

ADVERTISEMENT

1 The Seller shall be liable under warranty for physical and legal defects of the Goods, to the extent specified in Article 556 et seq. of the Civil Code Act of April 23, 1964 (i.e. Journal of Laws of 2019, item 1145, as amended).

2 A physical defect in the Goods consists in the non-compliance of the sold Goods with the contract, which occurs when: The Goods do not have the properties that they should have due to the purpose of the contract, resulting from the circumstances or purpose; the Goods do not have the properties that the Seller assured the Customer of; the Goods are not suitable for the purpose, which the Customer informed the Seller of at the conclusion of the contract, and the Seller did not object to such purpose; the Goods were delivered to the Customer in an incomplete state.

3 A legal defect in the Goods occurs when the Goods are the property of a third party or are encumbered by the right of a third party, when the restriction on the use or disposition results from a decision or ruling of a competent authority.

4 In the case of a Consumer, the public assurances of the manufacturer or the entity that markets the Goods, within the scope of its business, or that presents itself as the manufacturer, shall be treated equally with the assurances of the Seller. However, the Seller shall not be liable when such assurances were not known to him or could not have been known to him, or when such assurances could not have influenced the Consumer’s decision to conclude the sales contract, as well as when the content of such assurances was corrected before the conclusion of the sales contract.

5 The Seller shall be liable under the warranty if a physical defect is discovered before the expiration of two years from the date of delivery of the item to the Consumer.

6 If the Goods have a defect, the Customer may submit a statement of price reduction or withdrawal from the contract, unless the Seller immediately replaces the defective Goods with defect-free Goods or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to comply with the obligation to replace the Goods with defect-free or remove the defect.

7 If the Goods have a defect, the Customer may also demand that the Goods be replaced with a defect-free one or that the defect be removed.

8 The Consumer may, instead of the removal of the defect proposed by the Seller, demand that the Goods be replaced with defect-free Goods or, instead of replacing the Goods, demand the removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the manner proposed by the Seller.

9 The Customer may not withdraw from the contract if the defect is insignificant.

10 Complaints about the Goods, may be submitted: a. in writing, to the address of the Seller’s registered office; b. by e-mail, to the e-mail address indicated in the confirmation of the Order.

11 Complaint should include: a. data of the person submitting the complaint (name and surname, mailing address, optionally – e-mail address and contact telephone number); b. indication of the reason for the complaint and the content of the demand; c. number of the Order, appearing in the confirmation of acceptance of the Order; d. original or copy of the proof of purchase (e.g. receipt or invoice) may facilitate the submission of a complaint, but is not necessary for its submission.

12 The Customer, exercising warranty rights, shall deliver the defective Goods, at the Seller’s expense, to the address: 236 Słowackiego Street, 97-300 Piotrków Trybunalski.

13 The Seller undertakes to respond to the complaint within fourteen (14) days from the date of its receipt.

14 If the complaint is justified, the Seller undertakes to replace the defective Goods with defect-free Goods or remove the defect within fourteen (14) days from the date of the Customer’s complaint.

15 In the case of effective withdrawal from the contract, the Seller undertakes to refund the payment within fourteen (14) days, from the date of receipt of the withdrawal from the contract, provided that the refund will not be made until the Goods are received back or the Customer provides proof of their return.

16 If the Consumer has demanded replacement of the item or removal of the defect, or has made a statement of price reduction, specifying the amount by which the price is to be reduced, and the seller has not responded to this demand within fourteen (14) days, the seller shall be deemed to have recognized the demand as justified. 19.In the case of a Consumer, the period of limitation shall not end before the expiration of two (2) years.

17 The above provisions do not exclude the possibility of the Seller to provide a warranty for the purchased Goods, which is provided for in separate warranty regulations.

RIGHT OF WITHDRAWAL

1 In accordance with the Consumer Rights Act of May 30, 2014. (i.e. Journal of Laws of 2020, item 287, as amended), the Consumer may withdraw from the contract of sale of the Goods purchased from the Store, without giving any reason, by submitting an appropriate statement in writing, within fourteen (14) days, counting from the date of delivery of the Goods (i.e. from the date of receipt of the Goods by the Consumer). It is sufficient for the Consumer to keep this deadline by sending the statement, before its expiration.

2 The Consumer may withdraw from the contract by submitting to the Seller a statement of withdrawal from the contract. A model statement is attached as Appendix No. 1 to these Regulations.

3 The statement of withdrawal from the contract should be sent to the address: 236 Słowackiego Street, 97-300 Piotrków Trybunalski or by email to boskieduo@wp.pl.

4 The consumer will return the Goods to the Seller within fourteen (14) days from the date on which he withdrew from the contract. To meet the deadline it is sufficient to return the Goods before its expiration.

5 Return of Goods should be made to the address of the Seller: 236 Słowackiego Street, 97-300 Piotrków Trybunalski.

6 The Seller shall, within fourteen (14) days, from the date of receipt of the declaration of withdrawal from the contract, return to the Consumer all payments made by him, including the cost of delivery of the Goods, but the return of payments will not take place until the Goods are received back or the Consumer provides proof of their return.

7 The Consumer shall bear the cost of returning the Goods to the Seller.

8 The right of withdrawal from the Sales Agreement does not apply to the Consumer in relation to the contract: in which the subject of performance is a non-refabricated item, produced to the Consumer’s specifications or serving to meet his individualized needs.

9 The right of withdrawal from a contract concluded remotely does not apply to an entity other than the Consumer, in the sense adopted for the purposes of these Regulations (see the definition of “Consumer”).

OUT-OF-COURT DISPUTE RESOLUTION

1 If the complaint procedure fails to produce the result expected by the Consumer, the Consumer may use, among other things: Mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates can be found at: https://www.uokik.gov.pl/wazne_adresy.php#faq595. Assistance of the locally competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before the amicable court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596. Free assistance of the municipal or district consumer ombudsman. The online ODR platform available at: http://ec.europa.eu/consumers/odr/

2 This chapter entitled “Out-of-Court Dispute Resolution” does not apply to one category of persons described in these Regulations as Consumers, the so-called “Entrepreneurs on Consumer Rights”, which came into effect for contracts concluded from January 1, 2021. In view of this, for all contracts, the chapter applies only to entities belonging to the so-called category of Consumer sensu stricto.

PROTECTION OF PERSONAL DATA

1 The Customer, by placing an order, agrees to the processing, provided by him, of personal data, for the purpose of processing and servicing the order, by the Seller, who is also the administrator of personal data, within the meaning of Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation 10/12), OJ L 119, 4.5.2016, p. 1-88.

2 The administrator of personal data, provided by the Customer, when using the Store, is the Seller.

3 Personal data, located in the database of the Seller, are not transferred to entities that do not participate in the implementation of the Sales Agreement.

4 The Customer, in accordance with Article 15 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4.5.2016, p. 1-88, has the right to access his personal data, and may request their correction or deletion. The Seller shall provide each Customer with the right to control the processed personal data.

5 Provision of personal data is voluntary, however, lack of consent to the processing of personal data prevents the execution of the Customer’s order.

6 Detailed information regarding personal data and privacy protection is included in the “Privacy Policy” tab on the Store’s website.

FINAL PROVISIONS

1 The Regulations set out the rules for the conclusion and performance of the Contract of Sale of Goods located on the website of the Store.

2 The Contract of Sale is concluded between the Customer and the Seller.

3 The Regulations are available to all Customers in electronic version on the Store’s website www.boskieduo.pl.

4 To be able to use the Store’s Services, it is necessary to have devices that allow access to the Internet and a web browser that allows the display of web pages, as well as to provide an e-mail address for sending information, concerning the implementation of the order.

5 It is prohibited for all persons, including Customers, to post unlawful content on the Store’s website.

6 In matters not covered by these Regulations, the relevant provisions of generally applicable law shall apply.

7 The Regulations do not exclude or limit any of the rights of the Customer, who is a Consumer, which he is entitled to under the mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and the mandatory provisions of law granting rights to consumers, the provisions shall prevail.

8 In the event that any provision of these Terms and Conditions is or should become invalid or ineffective, the validity of the entire Terms and Conditions for the remainder shall not be affected. In such a case, the Parties shall replace the invalid or ineffective provision with another provision that reflects the intended economic purpose as closely as possible. Accordingly, this also applies to any gaps in the Terms and Conditions.

Appendix 1: Form of withdrawal by the Consumer sensu stricto and the Entrepreneur on the rights of the Consumer from the concluded contract City: ___________, on: __________ r. Consumer/Entrepreneur on the rights of the Consumer: Name: ________________ Address: ________________ E-mail: ________________ Tel: ________________ Entrepreneur: Name: Boskie Duo Address: 236 Słowackiego St., 97-300 Piotrków Trybunalski FORM OF WITHDRAWAL BY THE CONSUMER OR ENTERPRISE ON THE RIGHTS OF THE CONSUMER FROM THE SERVICE AGREEMENT 12/12 Hereby, acting on the basis of Article 27 of the Act on Consumer Rights of May 30, 2014. (i.e., Journal of Laws of 2020, item 287, as amended), as amended: Article 27 of the Law on Consumer Rights A consumer who has concluded a contract at a distance or off-premises may, within 14 days, withdraw from it without giving any reason and without incurring costs, except for the costs specified in Article 33, Article 34 paragraph 2 and Article 35. inform about withdrawal from the contract, concluded on _______________, consisting in: ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ In connection with the above, I kindly request a refund of the following amount of money, resulting from the withdrawal from the contract: ______ PLN (in words: _________________________________), which should be transferred to the following bank account number: _________________________. With best regards, __________________ (handwritten signature of the Consumer/Entrepreneur on the rights of the consumer

 

GENERAL PROVISIONS

1 The Boskie Duo online store, operating at: www.boskieduo.pl, is run by Szymon Greszko, with registered office at: 236 Słowackiego Street, 97-300 Piotrków Trybunalski, operating under NIP number: 7251743529, REGON number: 100517770.

2 These Terms and Conditions of the online store determine the principles of making purchases in the online store Boskie Duo and, in particular, the principles and procedure for the conclusion of distance sales contracts through the Store, as well as the procedure for complaints and the procedure for withdrawal from the contract by the Consumer.

3 With respect to Services provided electronically, these Regulations are the regulations referred to in Article 9 of the Act on Provision of Services by Electronic Means of July 18, 2002 (i.e., Journal of Laws of 2020, item 344, as amended).

4 The Regulations are addressed to all Customers of the Store. All Customers are obliged to familiarize themselves with the provisions of the Regulations, before making a purchase.

5 Each Customer is obliged to comply with the provisions of the Regulations. Sales are made on the basis of the version of the Regulations in force at the time of placing an order.

6 Each customer has the opportunity to read the Terms and Conditions at any time by clicking on the hyperlink “Boskie Duo Store Terms and Conditions” on the Store’s website www.boskieduo.pl. The Regulations can be downloaded and printed at any time.

7 All information contained on the website of the Store www.boskieduo.pl relating to products (including prices), do not constitute an offer within the meaning of Article 66 of the Civil Code of April 23, 1964 (i.e. Journal of Laws of 2019, item 1145, as amended), but an invitation to conclude a contract, pursuant to Article 71 of the Civil Code of April 23, 1964 (i.e. Journal of Laws of 2020, item 1740, as amended). The Customer, by sending the Order Form, makes an offer to purchase the indicated Goods for the price and under the conditions specified in the description.

 

DEFINITIONS

1 Regulations – this set of regulations organizing the rules of use of the Store’s Services by Customers.

2 Consumer (contracts concluded before January 1, 2021) – a natural person, making a civil law contract through the Store, not directly related to his/her business or professional activity. Consumer (contracts concluded from January 1, 2021) – the following persons are considered a Consumer: a natural person making a civil law contract through the Shop, not directly related to its economic or professional activity – the so-called “Consumer sensu stricto”. “Consumer sensu stricto” and a natural person entering into a civil law contract through the Store, directly related to his/her business, when the content of the contract indicates that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity – the so-called “Entrepreneur on the rights of the Consumer”. For the purposes of these Regulations, it is assumed that in the absence of a distinction between the two groups of entities indicated, the Regulations refer to both Consumers sensu stricto and Entrepreneurs on the rights of Consumers.

3. Customer – a natural person (including a Consumer) who is at least 13 years old (provided that he/she has obtained the consent of the statutory representative), a legal person and an organizational unit that is not a legal person, to which special regulations grant legal capacity, who uses the Services provided by the Store. Order Form – a Service available on the Store’s website, by means of which the Customer may make a purchase, in particular by adding Goods to the Basket and specifying certain terms and conditions of the Sales Agreement, including the method of delivery and payment.

4. shopping cart – an element of the Store in which the Goods selected by the Customer are visible and in which the Customer can determine and modify the details of the Order, including the quantity of the purchased Products.

5. Store – Internet service, belonging to the Seller, available under the domain: www.boskieduo.pl, through which the Client can purchase Goods from the Seller. Seller – Szymon Greszko based at: 236 Słowackiego Street, 97-300 Piotrków Trybunalski, NIP: 7251743529, REGON: 100517770 who, in the course of his commercial or professional activity, offers sales via his website.

6. Goods – a movable thing traded between the Store and the Customer, the terms of sale of which are specified in the Order Form. Contract of sale – a contract of sale of Goods at a distance concluded by the Customer through the Store, usually through the Order Form.

 

ACCEPTANCE AND PROCESSING OF ORDERS

1 The condition for using the Store is to read and accept these Regulations. By placing an order, the Customer accepts the content of the Regulations.

2 Orders from Customers are accepted by means of a sent Order Form, made through the website: www.boskieduo.pl or by email to boskieduo@wp.pl, 7 days a week, 24 hours a day.

3 The order of the Goods is realized by selecting the Goods in which the Customer is interested, clicking on the “ADD TO CART” button, located next to the description of the Goods, and then, from the “CART” level, located in the Shop tab, filling in the Order Form, including selection of the form of delivery and payment or selection of the payment on delivery option, if available for the selected Goods, and then clicking on the purchase confirmation.

4 Entrepreneurs, recognized as so-called Entrepreneurs on the rights of consumers (see the definition of “Consumer” in these Regulations), entering into contracts after January 1, 2021, will have to indicate, already at the time of ordering the Goods, that the purchase is not of a professional nature for them.

5 After placing an order, the Customer shall receive a confirmation of the placed order to his e-mail address, provided in the Order Form.

6 After the Customer receives the confirmation of acceptance of the offer, the process of order processing by the Seller begins, whereby: a. in the case of placing an order payable on delivery – it begins at most on the next working day, after its confirmation by the Seller. In the case of placing an order payable by traditional transfer – begins after the payment for the order placed is credited to the Store’s bank account.

7 Orders placed in the Store are processed during the working hours of the Store (on working days, Monday through Friday, from 9:00 a.m. to 6:00 p.m. Orders placed on working days after 6:00 p.m., on Saturdays, Sundays or holidays, will be processed on the next working day.

8 The Customer will receive a message about acceptance of the order for processing, which is understood as the Seller’s statement of acceptance of the offer. At the moment of its receipt, by the Customer, the Contract of Sale is concluded.

9. a VAT receipt is issued for each order. At the request of the Customer, a VAT invoice will also be sent.

10. the available means of communication between the Customer and the Store is: e-mail – boskieduo@wp.pl

11 The price specified in the order is the total value that the customer is obliged to pay (gross price). It includes the tax due.

12 The Seller reserves the right to change prices found in the Store, to introduce new Goods for sale, to carry out and cancel promotional actions, or to make changes to them, in accordance with applicable law.

13 If the Consumer is required to pay more than the agreed price, described in the preceding paragraph, the Shop shall immediately inform the Consumer about this fact, explaining the reason for the price difference. Charging the Consumer with additional costs will be made only after obtaining the express consent of the Consumer.

PAYMENT PROCESSING

As part of the operation of the Store, the following payment methods are possible:

– cash on delivery – upon receipt of the shipment;

– by bank transfer;

– payment by bank transfer using a payment platform

A customer who has chosen the option of payment by bank transfer is obliged to pay for the order placed, within five (5) working days, from the date of placing the order. Otherwise, the Seller’s offer is not binding and the order is removed from the system. In the title of payment, it is sufficient to specify only the number of the order being placed. It is possible to extend the payment deadline, with prior notification to the Store staff.

ADVERTISEMENT

1 The Seller shall be liable under warranty for physical and legal defects of the Goods, to the extent specified in Article 556 et seq. of the Civil Code Act of April 23, 1964 (i.e. Journal of Laws of 2019, item 1145, as amended).

2 A physical defect in the Goods consists in the non-compliance of the sold Goods with the contract, which occurs when: The Goods do not have the properties that they should have due to the purpose of the contract, resulting from the circumstances or purpose; the Goods do not have the properties that the Seller assured the Customer of; the Goods are not suitable for the purpose, which the Customer informed the Seller of at the conclusion of the contract, and the Seller did not object to such purpose; the Goods were delivered to the Customer in an incomplete state.

3 A legal defect in the Goods occurs when the Goods are the property of a third party or are encumbered by the right of a third party, when the restriction on the use or disposition results from a decision or ruling of a competent authority.

4 In the case of a Consumer, the public assurances of the manufacturer or the entity that markets the Goods, within the scope of its business, or that presents itself as the manufacturer, shall be treated equally with the assurances of the Seller. However, the Seller shall not be liable when such assurances were not known to him or could not have been known to him, or when such assurances could not have influenced the Consumer’s decision to conclude the sales contract, as well as when the content of such assurances was corrected before the conclusion of the sales contract.

5 The Seller shall be liable under the warranty if a physical defect is discovered before the expiration of two years from the date of delivery of the item to the Consumer.

6 If the Goods have a defect, the Customer may submit a statement of price reduction or withdrawal from the contract, unless the Seller immediately replaces the defective Goods with defect-free Goods or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to comply with the obligation to replace the Goods with defect-free or remove the defect.

7 If the Goods have a defect, the Customer may also demand that the Goods be replaced with a defect-free one or that the defect be removed.

8 The Consumer may, instead of the removal of the defect proposed by the Seller, demand that the Goods be replaced with defect-free Goods or, instead of replacing the Goods, demand the removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the manner proposed by the Seller.

9 The Customer may not withdraw from the contract if the defect is insignificant.

10 Complaints about the Goods, may be submitted: a. in writing, to the address of the Seller’s registered office; b. by e-mail, to the e-mail address indicated in the confirmation of the Order.

11 Complaint should include: a. data of the person submitting the complaint (name and surname, mailing address, optionally – e-mail address and contact telephone number); b. indication of the reason for the complaint and the content of the demand; c. number of the Order, appearing in the confirmation of acceptance of the Order; d. original or copy of the proof of purchase (e.g. receipt or invoice) may facilitate the submission of a complaint, but is not necessary for its submission.

12 The Customer, exercising warranty rights, shall deliver the defective Goods, at the Seller’s expense, to the address: 236 Słowackiego Street, 97-300 Piotrków Trybunalski.

13 The Seller undertakes to respond to the complaint within fourteen (14) days from the date of its receipt.

14 If the complaint is justified, the Seller undertakes to replace the defective Goods with defect-free Goods or remove the defect within fourteen (14) days from the date of the Customer’s complaint.

15 In the case of effective withdrawal from the contract, the Seller undertakes to refund the payment within fourteen (14) days, from the date of receipt of the withdrawal from the contract, provided that the refund will not be made until the Goods are received back or the Customer provides proof of their return.

16 If the Consumer has demanded replacement of the item or removal of the defect, or has made a statement of price reduction, specifying the amount by which the price is to be reduced, and the seller has not responded to this demand within fourteen (14) days, the seller shall be deemed to have recognized the demand as justified. 19.In the case of a Consumer, the period of limitation shall not end before the expiration of two (2) years.

17 The above provisions do not exclude the possibility of the Seller to provide a warranty for the purchased Goods, which is provided for in separate warranty regulations.

RIGHT OF WITHDRAWAL

1 In accordance with the Consumer Rights Act of May 30, 2014. (i.e. Journal of Laws of 2020, item 287, as amended), the Consumer may withdraw from the contract of sale of the Goods purchased from the Store, without giving any reason, by submitting an appropriate statement in writing, within fourteen (14) days, counting from the date of delivery of the Goods (i.e. from the date of receipt of the Goods by the Consumer). It is sufficient for the Consumer to keep this deadline by sending the statement, before its expiration.

2 The Consumer may withdraw from the contract by submitting to the Seller a statement of withdrawal from the contract. A model statement is attached as Appendix No. 1 to these Regulations.

3 The statement of withdrawal from the contract should be sent to the address: 236 Słowackiego Street, 97-300 Piotrków Trybunalski or by email to boskieduo@wp.pl.

4 The consumer will return the Goods to the Seller within fourteen (14) days from the date on which he withdrew from the contract. To meet the deadline it is sufficient to return the Goods before its expiration.

5 Return of Goods should be made to the address of the Seller: 236 Słowackiego Street, 97-300 Piotrków Trybunalski.

6 The Seller shall, within fourteen (14) days, from the date of receipt of the declaration of withdrawal from the contract, return to the Consumer all payments made by him, including the cost of delivery of the Goods, but the return of payments will not take place until the Goods are received back or the Consumer provides proof of their return.

7 The Consumer shall bear the cost of returning the Goods to the Seller.

8 The right of withdrawal from the Sales Agreement does not apply to the Consumer in relation to the contract: in which the subject of performance is a non-refabricated item, produced to the Consumer’s specifications or serving to meet his individualized needs.

9 The right of withdrawal from a contract concluded remotely does not apply to an entity other than the Consumer, in the sense adopted for the purposes of these Regulations (see the definition of “Consumer”).

OUT-OF-COURT DISPUTE RESOLUTION

1 If the complaint procedure fails to produce the result expected by the Consumer, the Consumer may use, among other things: Mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates can be found at: https://www.uokik.gov.pl/wazne_adresy.php#faq595. Assistance of the locally competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before the amicable court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596. Free assistance of the municipal or district consumer ombudsman. The online ODR platform available at: http://ec.europa.eu/consumers/odr/

2 This chapter entitled “Out-of-Court Dispute Resolution” does not apply to one category of persons described in these Regulations as Consumers, the so-called “Entrepreneurs on Consumer Rights”, which came into effect for contracts concluded from January 1, 2021. In view of this, for all contracts, the chapter applies only to entities belonging to the so-called category of Consumer sensu stricto.

PROTECTION OF PERSONAL DATA

1 The Customer, by placing an order, agrees to the processing, provided by him, of personal data, for the purpose of processing and servicing the order, by the Seller, who is also the administrator of personal data, within the meaning of Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation 10/12), OJ L 119, 4.5.2016, p. 1-88.

2 The administrator of personal data, provided by the Customer, when using the Store, is the Seller.

3 Personal data, located in the database of the Seller, are not transferred to entities that do not participate in the implementation of the Sales Agreement.

4 The Customer, in accordance with Article 15 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4.5.2016, p. 1-88, has the right to access his personal data, and may request their correction or deletion. The Seller shall provide each Customer with the right to control the processed personal data.

5 Provision of personal data is voluntary, however, lack of consent to the processing of personal data prevents the execution of the Customer’s order.

6 Detailed information regarding personal data and privacy protection is included in the “Privacy Policy” tab on the Store’s website.

FINAL PROVISIONS

1 The Regulations set out the rules for the conclusion and performance of the Contract of Sale of Goods located on the website of the Store.

2 The Contract of Sale is concluded between the Customer and the Seller.

3 The Regulations are available to all Customers in electronic version on the Store’s website www.boskieduo.pl.

4 To be able to use the Store’s Services, it is necessary to have devices that allow access to the Internet and a web browser that allows the display of web pages, as well as to provide an e-mail address for sending information, concerning the implementation of the order.

5 It is prohibited for all persons, including Customers, to post unlawful content on the Store’s website.

6 In matters not covered by these Regulations, the relevant provisions of generally applicable law shall apply.

7 The Regulations do not exclude or limit any of the rights of the Customer, who is a Consumer, which he is entitled to under the mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and the mandatory provisions of law granting rights to consumers, the provisions shall prevail.

8 In the event that any provision of these Terms and Conditions is or should become invalid or ineffective, the validity of the entire Terms and Conditions for the remainder shall not be affected. In such a case, the Parties shall replace the invalid or ineffective provision with another provision that reflects the intended economic purpose as closely as possible. Accordingly, this also applies to any gaps in the Terms and Conditions.

Appendix 1: Form of withdrawal by the Consumer sensu stricto and the Entrepreneur on the rights of the Consumer from the concluded contract City: ___________, on: __________ r. Consumer/Entrepreneur on the rights of the Consumer: Name: ________________ Address: ________________ E-mail: ________________ Tel: ________________ Entrepreneur: Name: Boskie Duo Address: 236 Słowackiego St., 97-300 Piotrków Trybunalski FORM OF WITHDRAWAL BY THE CONSUMER OR ENTERPRISE ON THE RIGHTS OF THE CONSUMER FROM THE SERVICE AGREEMENT 12/12 Hereby, acting on the basis of Article 27 of the Act on Consumer Rights of May 30, 2014. (i.e., Journal of Laws of 2020, item 287, as amended), as amended: Article 27 of the Law on Consumer Rights A consumer who has concluded a contract at a distance or off-premises may, within 14 days, withdraw from it without giving any reason and without incurring costs, except for the costs specified in Article 33, Article 34 paragraph 2 and Article 35. inform about withdrawal from the contract, concluded on _______________, consisting in: ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ In connection with the above, I kindly request a refund of the following amount of money, resulting from the withdrawal from the contract: ______ PLN (in words: _________________________________), which should be transferred to the following bank account number: _________________________. With best regards, __________________ (handwritten signature of the Consumer/Entrepreneur on the rights of the consumer

 

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